IT Service Management Training

We deliver a full range of publicly available ITIL® Service Management courses. These courses can also be provided in-house, tailored to a location, and time frame that suit your organisation. Please refer to our ITSM Training Programs Overview

IT Management Consulting

We also offer a wide array of IT Management consultancy and training services using the industry-leading techniques and best practices in the areas of ITIL Maturity Assessment and Benchmark IT Service Management process implementation based on ITIL® best-practice frameworks, and ISO/IEC 20000 standards Information Security framework implementation based on ISO/IEC 27000 standard

Other Standards and frameworks:

– IT Service and business continuity management, based on ISO22301

– ISO 45001 Occupational Health & Safety Management System

– ISO 18295 Customer Contact Centres

– ISO 21500 Project Management

– IT Strategies, Risk Analysis & Management

– IT Governance based on Cobit & ISO38500

Accredited IT Service Management Training Programs​

Our Unique Approach ensures effectiveness & efficiency

All our ITIL training programs are Accredited programs conducted by accredited trainers who work also as consultants with extensive experience on ITIL implementation. We deliver a full range of publicly available ITIL Service Management courses (Foundations, Intermediate and Expert courses). These courses can be provided in-house, tailored to a location, and time frame that suit your organisation. You can also register to one of our ITIL Open Course programs

ITSM Foundation

​• ITIL 4 Foundation (2 – 3 days) 

ITIL 4 Managing Professional Certificate Program

  • ITIL Specialist: Create, Deliver & Support (CDS) – 3 days

  • ITIL Specialist: Drive Stakeholder Value (DSV) – 3 days

  • ITIL Specialist: High Velocity IT (HVIT) – 3 days

  • ITIL Strategist:  Direct, Plan & Improve (DPI) – 3 days

ITIL 4  Managing Professional Transition

ITIL Service Management Simulation

Apollo 13 – ITSM Simulation Case Experience   – (1 day)

ISO27001 & ISO20000 Certificate Programs

• ISO20000 Foundation (2 days)

• ISO27001 Foundation (2 days)

• ISO27001 Internal Auditor Course  -(3 days)

• ISO20000 Internal Auditor Course  -(3 days)

• ISO20000 Lead Implementer (5 days)

• ISO27001 Lead Implementer  (5 days)

ITSM Service Management – Quest Customised Courses

A unique ITSM workshop for your organisation where course duration are based on your preferred contents:This unique and corporate workshop will allow your organisation to focus on fully understanding and apply  one or more  ITSM-based process  which will assist you in successfully manage the ITSM implementation project’