IT Service Management Training
We deliver a full range of publicly available ITIL® Service Management courses. These courses can also be provided in-house, tailored to a location, and time frame that suit your organisation. Please refer to our ITSM Training Programs Overview
IT Management Consulting
We also offer a wide array of IT Management consultancy and training services using the industry-leading techniques and best practices in the areas of ITIL Maturity Assessment and Benchmark IT Service Management process implementation based on ITIL® best-practice frameworks, and ISO/IEC 20000 standards Information Security framework implementation based on ISO/IEC 27000 standard
Other Standards and frameworks:
– IT Service and business continuity management, based on ISO22301
– ISO 45001 Occupational Health & Safety Management System
– ISO 18295 Customer Contact Centres
– ISO 21500 Project Management
– IT Strategies, Risk Analysis & Management
– IT Governance based on Cobit & ISO38500
Accredited IT Service Management Training Programs
Our Unique Approach ensures effectiveness & efficiency
All our ITIL training programs are Accredited programs conducted by accredited trainers who work also as consultants with extensive experience on ITIL implementation. We deliver a full range of publicly available ITIL Service Management courses (Foundations, Intermediate and Expert courses). These courses can be provided in-house, tailored to a location, and time frame that suit your organisation. You can also register to one of our ITIL Open Course programs
ITSM Foundation
• ITIL 4 Foundation (2 – 3 days)
ITIL 4 Managing Professional Certificate Program
• ITIL Specialist: Create, Deliver & Support (CDS) – 3 days
• ITIL Specialist: Drive Stakeholder Value (DSV) – 3 days
• ITIL Specialist: High Velocity IT (HVIT) – 3 days
• ITIL Strategist: Direct, Plan & Improve (DPI) – 3 days
ITIL 4 Managing Professional Transition
ITIL Service Management Simulation
•Apollo 13 – ITSM Simulation Case Experience – (1 day)
ISO27001 & ISO20000 Certificate Programs
• ISO20000 Foundation (2 days)
• ISO27001 Foundation (2 days)
• ISO27001 Internal Auditor Course -(3 days)
• ISO20000 Internal Auditor Course -(3 days)
• ISO20000 Lead Implementer (5 days)
• ISO27001 Lead Implementer (5 days)
ITSM Service Management – Quest Customised Courses
A unique ITSM workshop for your organisation where course duration are based on your preferred contents:This unique and corporate workshop will allow your organisation to focus on fully understanding and apply one or more ITSM-based process which will assist you in successfully manage the ITSM implementation project’